FAQs

Yes, you can do shopping on our website without creating an account. All your information will be saved for future. To create account, go to the mentioned link. https://www.owl18.com/account

Your default address is your shipping address. While purchasing your first product, on checkout page, you will be asked for your address and that address will be automatically saved for future.

Also, if you want to add/edit your shipping address, first login to your account and then go to: My Account -> Addresses and then you can edit your shipping address.

Now your updated shipping address will be displayed on your checkout page during shopping.

Whenever you will forget your password, no worries. Just go to: My Account -> Forgot password ? After click, you need to enter your email address and click Submit.

After clicking Submit button, you will get password reset link on your registered email address. Once, you will click the password reset link, you will be redirected and then, you can enter your new updated password and you can get access to your account using your registered email address and updated password.

If you still face any issues, write to us at: support@owl18.com

We have various payment options to give you a delightful shopping experience. These payment options are:

Debit Card / Credit Card / Net Banking / Digital Wallets / UPI / Cash on delivery

Digital Wallets: Paytm, JionMoney, Freecharge, AirtelMoney, Payzapp, Mobiqwik, AmazonPay

UPI: Google Pay, Phone Pe, BHIM, Paytm, Airtel

You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.

In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November, 2016

No, there are no hidden charges for any products. The buyers will have to pay the exact amount which is visible on the product catalog. All the products prices are inclusive of taxes.

Yes, you can use the major international debit and credit cards on Owl18 for payment and shopping. We have third party payment gateway integration with our website and all major international debit and credit cards are acceptable for the payment

At Owl18, we do not save or collect any debit and credit card information. we have third party payment gateway integration and you need to submit your details on the payment gateway page.

Also, If you feel such things, then contact your bank and report this to your bank immediately. For more queries, write to us at: support@owl18.com

If your account is debited after the payment failure notification, No worries. In normal process, your debited amount will be credited to your account within 7-10 business days.

For further assistance, you can write us an email at: support@owl18.com

shipping charges are vary from product to product and seller to seller. They could be free. The charges may be based on your location and your number of orders/amounts.

In most cases, shipping charges are Free

It generally takes 3-5 business days for delivery of any products. Some times it could be late due to public holidays/Sundays and sometimes depending upon the address.

Also, you will be notified using email and SMS for your delivery status

No, there are no hidden charges on any of items available at Owl18. The all prices are final and every thing is inclusive on the price which is visible on product page

Really sorry to hear that. Owl18 is always ready to help you in such cases. Also, kindly check your shipping address, order details. 

for further assistance, you can write us an email at: support@owl18.com and we make sure that your money is safe till the time you get all the items.

No, You do not need to pay anything. Returns are simple and effortless with Owl18. Simply cancel or return the order for the item/ items on the website. You could even write to us and request a cancellation and send us email at: support@owl18.com Arrangements will be made for the items to be picked up from the address it was delivered to. You will be notified via an SMS or email

Its very easy and simple to keep track of your orders. You can find the different order states like – processing, completed, cancelled.

First, login to your account and then go to: My Account -> Orders

Really sorry to hear that. Owl18 is always ready to help you in such cases. Also, kindly check your shipping address, order details. 

for further assistance, you can write us an email at: support@owl18.com and we make sure that your money is safe till the time you get all the items.

In case, you are unsatisfied with product or you made the order by mistaken, you can cancel the order by calling us or drop an email at: support@owl18.com As per our order cancellation policy, you can cancel the order within 12 hrs after you place the order.

In case, you are unsatisfied with product, you can return the product. We also have one return policy. You can go and check return policy.

however, for returning a product, simply call us or drop an email at: support@owl18.com

 We will arrange the reverse pickup for that product from where it was shipped

As per our return policy, you can return the product after 15 days once your order is delivered and completed

For more information, kindly check the return policy on our website.

After placing the return request, our executive will reach at your address for pickup for the return product within 2-3 days.

Once, we will receive the return product in our warehouse, after 48 hrs we will start the refund process and usually it takes 5-7 business days to get the amount credited in your bank account

After returning product to our executive and once we will receive the product in our warehouse, we will start refund process. We will initiate the refund process with our payment gateway provider and within 5-7 business days you will get your amount credited in your bank account.

In some cases, if there is some problem, then we will ask you for your bank details and we will transfer the amount the bank account you provide. Also, for further assistance, email us at: support@owl18.com

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